Mystery Shopping Insights
Mystery Shopping Insight is apprehending clearly, accurately, and deeply the true inward or inner nature of customer experience in an intuitive manner. The data are filtered, analyzed and presented in an actionable format that help the client drive innovation, performance improvement and strategic market growth. We provide an ultimate unbiased and objective view to our client’s business in order to make sure that their core values system, vision and standards, are met or exceeded when “the cat is not in the house”. We also strive to make sure that our client receives a measurable ROI by improving the ROE.
Many factors could influence your business value, such as quality, variety, and price and customer experience. By aspiring the emotions and motivations, your business value can gain a positive brand-image.
"Mystery shopping provides companies with a means of monitoring service from the consumers’ perspective. It gives management the ability to be the proverbial "fly on the wall." Mystery shopping is used in a wide variety of industries such as retail, manufacturing, hospitality (hotels, restaurants, resorts), property management, multi-family housing, banking/financial, petroleum and c-store, entertainment, travel, utilities, business-to-business, even medical"...Read More
"Mystery shopping gives business owners, operators and executives insights into the extent that a company is delivering on its brand promises at the point of interaction with the customer." Read more...